Wednesday 27^th July 2011 – Cost R2000,00 (Includes Manual, Lunch & teas)

1.             INTRODUCTION

1.1             Contract Law – The parties, the principle of reasonableness, the principle of corresponding rights and duties.  How has the principle of caveat subscriptor  (the buyer beware) been affected.

1.2             How does the act affect your business in practice – the disadvantages and the advantages for your business, the scope and purpose of the act.

2.             RIGHTS OF CONSUMERS AND THE RECIPROCAL DUTIES OF SERVICE AND GOODS PROVIDERS

2.1             The consumers’ right to equality in the market place.

2.2             Privacy rights

2.3             The right to choose

2.4             Disclosure and information

2.5             Fair and responsible marketing

2.6             Fair, just and reasonable contractual terms

2.7             Fair value, good quality and safety

2.8             Suppliers’ obligations and accountability to consumers

3.             HOW DO CONSUMERS ENFORCE THEIR RIGHTS?

3.1             The consumers right to be heard and to obtain redress

3.2             Commission investigations

3.3             Court redress

4.             THE INDUSTRY CODE OF CONDUCT AND BUSINESS NAMES

5.             FURTHER PROTECTION FOR THE CONSUMER

5.1             National Consumer Protection Institutions

5.2             National and Provincial co operation

5.3             The National Consumer Commission

5.4             The Commission functions

6.             ENSURING ENFORCEMENT OF THE ACT

6.1             Commission enforcement

6.2             Supporting the investigation

6.3             Offences and penalties

PRACTICAL EXERCISES

1.             Identifying and understanding the advantage and disadvantages of the act for your business

2.             Identifying the practical Implications of the act which include :-

a)       Checking your contractual terms from the perspective of the consumer, ensuring fairness, clarity, reasonableness, proper disclosure while simultaneously protecting your rights.

b)       How to approach the contractual relationship between you and your suppliers

c)        How to approach the contractual relationship between you and your customers

d)       The importance of keeping records and proof of disclosure .

e)       How to deal with difficult customers and suppliers in light of the above act.